Railway has launched “Clean My Coach App”, enabling passengers to make on demand request for coach cleaning. Railway has also launched a website for “Clean My Coach”. Currently this service is available in 1297 trains and list of trains can checked via the “Clean my coach” website. The website also shows request status in real time also the total number request made on given day. According to Clean my coach website
On board housekeeping service (OBHS) is provided to facilitate cleaning of coaches during run of train itself. The OBHS includes scheduled cleaning of coaches twice in a day and unscheduled cleaning at any time on demand of passenger.
Passengers may demand cleaning staff by entering PNR in the form given above. Passengers may also send their requests as SMS to 58888 by typing CLEAN < Space >< 10-digit PNR number>. The software named OBSERVE (On Board Services) will forward the request to mobile phone of the cleaner present in the particular train directly. The Railway Administration will also simultaneously receive an intimation of such requests for follow up.